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ยป Shipping & Delivery

Shipping & Delivery

05.01.2021 Update: Shipping to the UK
We're happy to inform you that Air Mail shipping to the United Kingdom is available again. Thanks to all customers who decided to wait for their orders!
 
We ship all orders within 24 hours from Warsaw, Poland.
In the current situation, the order realisation may last up to 48 hours.


Please note that the delivery time may be longer than usual. 
Sorry for the inconvenience and thank you for understanding!

Welcome to our Shipping & Delivery page!
Here you will find all information regarding shipping. If your delivery takes too long or you encounter any difficulties, please contact us at spellcrow@umbraturris.com. We will answer your enquiry as soon as we can, and provide the tracking number to solve the issue immediately!

Below you will find all definitions of the
order status updates you receive from us.

Order accepted
After you place an order, you will receive an "Order accepted" status update. It means that we received both your order and the payment, and we will proceed with its realisation shortly.

Order in realisation
The "Order in realisation" status means that we're completing your order. It usually takes 1 working day to prepare, pack and ship your order. Some items are not always in stock, so they need to be cast by our foundrymen before shipping, making the completing process a little longer. At extremely busy times, the realisation of your order may last a couple of days more. We will inform you about possible delays.

Order shipped
The "Order shipped" status means that your order has been completed and shipped. If you want to check where your package is, feel free to send us a tracking number request.

SHIPPING SERVICES

Air Mail International
The service we use at the moment to ship your orders is Poland Post - all parcels are then provided by other national shipping services, e.g. USPS in the US and Royal Mail in the UK. Delivery to the UK usually takes 3-8 business days from shipping to arrival at your door. Delivery to the US and Canada usually takes 1-3 weeks with this method, depending on borderlines and possible delays. See below for full details, prices and approximate delivery timings for other countries. 
Shipping by Air Mail International is FREE for orders over £50
 

Courier Service
We provide GLS, DPD, DHL, and UPS courier services in the whole European Union. Courier Service for the countries outside European Union is unavailable. Shipments sent by courier usually arrive within 3-5 days. Additionally, courier orders are automatically trackable, so you can check the status of your delivery online. See below for full details, costs and approximate delivery timings for the selected countries.
Shipping by courier is FREE for orders over £80

The following list shows all shipping costs, delivery time etc. for different countries. Find your country:
 
E U R O P E
United Kingdom
SERVICE: Air Mail International
Delivery Time: 5-8 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free

Courier Service not available for countries outside European Union

Western Europe
France/Germany/Belgium/Netherlands/Austria/
Czech Republic/Ireland/Luxembourg

SERVICE: Air Mail International
Delivery Time: 3-8 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free
SERVICE: Courier Service
Delivery Time: 3-5 business days
Shipping Costs -> Under £80.00: £12.00   Over £80.00: Free

Southern Europe
Spain/Italy/Portugal
SERVICE: Air Mail International
Delivery Time: 5-8 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free

SERVICE: Courier Service
Delivery Time: 3-7 business days
Shipping Costs -> Under £80.00: £12.00   Over £80.00: Free

Eastern Europe & Scandinavia
Slovakia/Denmark/Estonia/Finland/Hungary/
Latvia/Lithuania/Slovenia/Sweden/Greece/
Norway/Switzerland/Poland

SERVICE: Air Mail International
Delivery Time: 5-8 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free

SERVICE: Courier Service
This service is not available for Switzerland.
Delivery Time: 3-5 business days
Shipping Costs -> Under £80.00: £12.00   Over £80.00: Free

Shipping Costs for Poland -> Under £80.00: £4.00   Over £80.00: Free


European Islands
Iceland/Greenland/Cyprus/Malta
SERVICE:
Air Mail International
Delivery Time: 5-10 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free

SERVICE: Courier Service
Delivery Time: 3-5 business days
Shipping Costs -> Under £80.00: £12.00   Over £80.00: Free

U S A
SERVICE: Air Mail International
Delivery Time: 5-10 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free
Courier Service not available for countries outside Europe
C A N A D A
SERVICE: Air Mail International
Delivery Time: 5-10 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free

Courier Service not available for countries outside Europe

A U S T R A L I A
SERVICE: Air Mail International
Delivery Time: 5-10 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free

Courier Service not available for countries outside Europe

O T H E R   C O U N T R I E S
( n o t   l i s t e d   a b o v e )

SERVICE: Air Mail International
Delivery Time: 5-10 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free

Courier Service not available for countries outside Europe
* * *
If you live in a European country that we didn't mention here and you want to use a
Courier Service option, please write to us: spellcrow@umbraturris.com. We will check the availability and costs, and get back to you!
 

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