Shipping & Delivery
Welcome to our Shipping & Delivery page!
Here you will find all information regarding shipping. If your delivery takes too long or you encounter any difficulties, please contact us at spellcrow@umbraturris.com. We will answer your enquiry as soon as we can, and provide the tracking number to solve the issue immediately!
Below you will find all definitions of the order status updates you receive from us.
Order not confirmed
After you place an order, if it has an "Order not confirmed" status, it means that our webstore didn't notice the payment for this order. If you chose to pay via PayPal and the status didn't change to "PayPal-Completed", or you chose to pay via bank transfer, please send us the confirmation of your payment (preferably PDF) to spellcrow@umbraturris.com. After receiving the confirmation, we will start completing your order.
Order accepted
Shortly after you pay for your order, you will receive an "Order accepted" status update. It means that we received both your order and the payment, and we will proceed with its realisation shortly.
Order in realisation
The "Order in realisation" status means that we are completing your order. It usually takes 1–2 working days to prepare, pack and ship your order. Some items are not always in stock, so they need to be cast by our foundrymen before shipping, making the realisation process a little longer. At extremely busy times, the realisation of your order may last a couple of days more. We will inform you about possible delays.
Order shipped
The "Order shipped" status means that your order has been completed and shipped. If you want to check where your package is, feel free to send us a tracking number request to spellcrow@umbraturris.com.
SHIPPING SERVICES
Air Mail International
The service we use at the moment to ship your orders is Poland Post/Poczta Polska – all parcels are then provided by other national shipping services, e.g. USPS in the US and Royal Mail in the UK. Delivery to the UK usually takes 7-14 business days from shipping to arrival at your door. Delivery to the US and Canada usually takes 1-3 weeks with this method, depending on borderlines and possible delays. See below for full details, prices and approximate delivery timings for other countries.
Shipping by Air Mail International is FREE for orders over £50.00 / $69.00 / €59.00 / 272.00 zł
Courier Service
We provide GLS, DPD, DHL, and UPS courier services in the whole European Union. Courier Service for the countries outside European Union is unavailable. Shipments sent by courier usually arrive within 5 business days. Additionally, courier orders are automatically trackable, so you can check the status of your delivery online. See below for full details, costs and approximate delivery timings for the selected countries.
Shipping by courier is FREE for orders over £80.00 / €95.00 / 435.00 zł
Czech Republic/Ireland/Luxembourg
SERVICE: Air Mail International
Delivery Time: 5-10 business days
Shipping Costs -> Under €59.00: €6.00 Over €59.00: Free
SERVICE: Courier Service
Delivery Time: 2-6 business days
Shipping Costs -> Under €95.00: €14.00 Over €95.00: Free
Southern Europe
Spain/Italy/Portugal
SERVICE: Air Mail International
Delivery Time: 5-10 business days
Shipping Costs -> Under €59.00: €6.00 Over €59.00: Free
SERVICE: Courier Service
Delivery Time: 3-6 business days
Shipping Costs -> Under €95.00: €14.00 Over €95.00: Free
Eastern Europe & Scandinavia
Slovakia/Denmark/Estonia/Finland/Hungary/
Latvia/Lithuania/Slovenia/Sweden/Greece/
Norway/Switzerland
SERVICE: Air Mail International
Delivery Time: 5-10 business days
Shipping Costs -> Under €59.00: €6.00 Over €59.00: Free
SERVICE: Courier Service
This service is not available for Switzerland and Norway.
Delivery Time: 4-6 business days
Shipping Costs -> Under €95.00: €14.00 Over €95.00: Free
European Islands
Iceland/Greenland/Cyprus/Malta
SERVICE: Air Mail International
Delivery Time: 5-10 business days
Shipping Costs -> Under €59.00: €6.00 Over €59.00: Free
SERVICE: Courier Service
Delivery Time: 4-6 business days
Shipping Costs -> Under €95.00: €14.00 Over €95.00: Free
Poland
SERVICE: Poczta Polska Priorytet (Polska)
Delivery Time: 1-3 business days
Shipping Costs -> Under 272.00 zł: 22.00 zł Over 272.00 zł: Free
SERVICE: Kurier (Polska)
Delivery Time: 1 business day
Shipping Costs -> Under 435.00 zł: 16.00 zł Over 435.00 zł: Free
SERVICE: Paczkomat InPost
Delivery Time: 1-2 business days
Shipping Costs -> Under 272.00 zł: 14.00 zł Over 272.00 zł: Free
U S A
SERVICE: Air Mail International
Delivery Time: 5-15 business days
Shipping Costs -> Under $69.00: $7.00 Over $69.00: Free
Courier Service not available for countries outside European Union
C A N A D A
SERVICE: Air Mail International
Delivery Time: 5-15 business days
Shipping Costs -> Under $69.00: $7.00 Over $69.00: Free
Courier Service not available for the countries outside European Union
A U S T R A L I A
SERVICE: Air Mail International
Delivery Time: 5-15 business days
Shipping Costs -> Under $69.00: $7.00 Over $69.00: Free
Courier Service not available for the countries outside European Union
O T H E R C O U N T R I E S
( n o t l i s t e d a b o v e )
SERVICE: Air Mail International
Delivery Time: 5-15 business days
Shipping Costs -> Under $69.00: $7.00 Over $69.00: Free
Courier Service not available for the countries outside European Union
If you live in a country that we didn't mention here and you want to use a Courier Service option, please write to us at spellcrow@umbraturris.com. We will check the availability and costs, and get back to you!
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