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ยป Shipping & Delivery

Shipping & Delivery

Welcome to our SHIPPING & DELIVERY page!
Here you will find all the useful information regarding shipping.
We ship all the orders made in SPELLCROW webstore from Europe, Poland.


ORDER IN REALISATION
After you place an order, it usually takes 2 business days to prepare, pack and ship it. 'Order in realisation' items are not always in stock, so they need to be cast by our foundry men before shipping, making realisation process a little longer.
At extremely busy times realisation of your order may last a couple of days more. We will inform you about possible delays.


SHIPPING SERVICES

Standard: Air Mail International
The service we use at the moment to ship your orders is Poland Post - parcels are then provided by other national shipping services, e.g. USPS in US and Royal Mail in UK. Shipping to UK usually takes 5-10 business days from shipping to arrival at your door. Shipping to the US and Canada usually takes 2-5 weeks with this method, depending on borderlines and possible delays. See below for full details, prices and approximate delivery timings for other countries.  *Shipping by Air Mail International is FREE for orders over £50*
 

Courier: DPD / UPS
We provide DPD or UPS courier service in the whole Europe. Courier service for the countries outside Europe is unavailable. It usually takes 3-5 days to get to you. Additionally, courier orders are automatically trackable, so you can check the status of your delivery online. See below for full details, costs and approximate delivery timings for selected countries. *Shipping by courier is FREE for orders over £150*

The following list shows all the shipping costs, delivery time etc. for different countries. Find your country:
 
E U R O P E
United Kingdom
SERVICE: Standard   
Delivery Time: 5-15 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free   Over £150.00: Free

SERVICE: Courier
Delivery Time: 
3-5 business days
Shipping Costs -> Under £50.00: £15.00   Over £50.00: £10.00   Over £150.00: Free

Western Europe
France/Germany/Belgium/Netherlands/Austria/
Czech Republic/Ireland/Luxembourg/Poland

SERVICE: Standard
Delivery Time: 5-15 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free   Over £150.00: Free
SERVICE: Courier
Delivery Time: 
3-5 business days
Shipping Costs -> Under £50.00: £15.00   Over £50.00: £10.00   Over £150.00: Free
Southern Europe
Spain/Italy/Portugal
SERVICE: Standard
Delivery Time: 5-15 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free   Over £150.00: Free

SERVICE: Courier
Delivery Time: 
3-7 business days
Shipping Costs -> Under £50.00: £15.00   Over £50.00: £10.00   Over £150.00: Free

Eastern Europe & Scandanavia
Slovakia/Denmark/Estonia/Finland/Hungary/
Latvia/Lithuania/Slovenia/Sweden/Greece/
Norway/Switzerland

SERVICE: Standard
Delivery Time: 5-15 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free   Over £150.00: Free

SERVICE: Courier
Delivery Time: 
3-5 business days
Shipping Costs -> Under £50.00: £15.00   Over £50.00: £10.00   Over £150.00: Free
European Islands
Iceland/Greenland/Cyprus/Malta
SERVICE:
Standard
Delivery Time: 5-20 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free   Over £150.00: Free

SERVICE: Courier
Delivery Time: 
3-5 business days
Shipping Costs -> Under £50.00: £20.00   Over £50.00: £15.00   Over £150.00: Free

U S A
SERVICE: Standard
Delivery Time: 10-25 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free   Over £150.00: Free
Courier not available for countries outside Europe
C A N A D A
SERVICE: Standard
Delivery Time: 10-30 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free   Over £150.00: Free

Courier not available for countries outside Europe
A U S T R A L I A
SERVICE: Standard
Delivery Time: 10-30 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free   Over £150.00: Free

Courier not available for countries outside Europe
O T H E R   C O U N T R I E S
( n o t   l i s t e d   a b o v e )

SERVICE: Standard
Delivery Time: 10-30 business days
Shipping Costs -> Under £50.00: £5.00   Over £50.00: Free   Over £150.00: Free

Courier not available for countries outside Europe
* * *

If you live in a European country that we didn't mention here and you want to use a
Courier option, please write to us: spellcrow@umbraturris.com. We will check the availability and costs, and get back to you!
-REMEMBER: if you encounter any difficulties or the maximum time has passed, and you still haven't received your goodies, please contact us at: spellcrow@umbraturris.com. We will answer your enquiry as quick as possible, and provide the tracking number to solve the issue immediately!-

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